Welcome to Heydude! These Terms and Conditions outline the rules and regulations for using our website and purchasing our comfortable casual footwear for men, women, and kids. By accessing casual-heydue.com, you accept these terms in full.

Our Philosophy: At Heydude, we’re all about comfort – not just in our shoes but throughout your entire shopping experience. These terms are designed to be as comfortable and transparent as our products.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited license to access and make personal use of this website. All content (images, text, logos) is property of Heydude and protected by intellectual property laws.

1.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Reproduce, duplicate, or resell our products without authorization
  • Use any data mining or extraction methods
  • Interfere with website security features

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur. If you receive a product that differs significantly from its description, please contact our Comfort Concierge.

2.2 Product Availability

All orders are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you:

  • Agree to pay the full amount including shipping and taxes
  • Confirm all provided information is accurate
  • Authorize us to verify your payment details

3.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors. If an error is discovered after payment, we will contact you before processing the order.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 Delivery Areas

We ship worldwide except certain Asian and remote regions. Delivery times are estimates and may vary due to customs processing.

4.4 Customs and Duties

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by order confirmation

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on socks or intimate apparel if original packaging is opened.

5.3 Return Process

  1. Email request to [email protected] with order details
  2. Receive Return Merchandise Authorization (RMA) number
  3. Package items securely with visible RMA number
  4. Ship to: Heydude Returns, 4510 Pheasant Ridge Road, Portland, US 97205

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable (except for defective items).

5.5 Exchanges

Follow the return process and specify your preferred replacement (size/color/style). We’ll ship the new item after processing your return.

5.6 International Returns

Customers are responsible for return shipping costs and any customs fees. Mark packages as “Returned Goods” to avoid additional charges.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and payment information. We’re not responsible for delays caused by incorrect information.

6.2 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding use of our website and purchase of products.

7. Limitations of Liability

Heydude shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our reasonable control (e.g., natural disasters, customs delays)
  • Minor variations in product color or materials
  • Improper care or use of products contrary to our instructions

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of the State of Oregon, USA. Any disputes shall be resolved in the courts of Portland, Oregon.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Heydude Comfort Concierge
Email: [email protected]
Phone: [Your Business Phone Number]
Address: 4510 Pheasant Ridge Road, Portland, US 97205

Last Updated: [Insert Date]

Thank you for choosing Heydude – where your comfort is our priority, from purchase to returns!