Welcome to Heydude’s FAQ page! We’re all about cloud-like comfort and effortless shopping. Below you’ll find answers to our most common questions about our products, shipping, returns, and more. Walk happy!
About Our Products
Q: What makes Heydude shoes special?
A: Our shoes are designed to feel like you’re walking on clouds! We focus on feather-light comfort, easy slip-on styles, and versatile designs perfect for casual adventures. Whether you’re a busy parent, active professional, or just someone who values all-day comfort, we’ve got you covered.
Q: Do you offer shoes for the whole family?
A: Absolutely! We have three main collections: Kids Casuals (including fun styles like glitter meteors), Men’s Casuals, and Women’s Casuals. Perfect for stocking up the whole family’s casual wardrobe!
Q: Do your shoes require a break-in period?
A: Nope! Our customers consistently report that our shoes fit perfectly right out of the box with no break-in needed. That’s the Heydude comfort promise!
Ordering & Account
Q: How do I place an order?
A: Simply browse our collections for men, women, or kids, select your favorite style, choose your size, and proceed to checkout. It’s just a few clicks to cloud-like comfort!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for flexible payment options that work for you.
Q: Can I track my order?
A: Yes! For standard shipping via DHL or FedEx, you’ll receive tracking information to follow your package every step of the way from our Portland hub to your front door.
Shipping & Delivery
Q: Where do you ship?
A: We deliver worldwide (excluding some Asian and remote regions). Whether you’re in Portland or Paris, we’ll get your Heydudes to you!
Q: What are my shipping options?
A: We offer two convenient options:
– Express Comfort (Standard Shipping): $12.95 USD via DHL or FedEx (10-15 business days)
– Free & Easy Shipping: Free on orders over $50 via EMS (15-25 business days)
– Express Comfort (Standard Shipping): $12.95 USD via DHL or FedEx (10-15 business days)
– Free & Easy Shipping: Free on orders over $50 via EMS (15-25 business days)
Q: How long does order processing take?
A: We don’t believe in making you wait! All orders ship within 1-2 business days after placement.
Q: I need my shoes quickly – which shipping should I choose?
A: For fastest delivery, select our Express Comfort option via DHL or FedEx. Many customers report receiving their orders within just a few days with this service!
Returns & Exchanges
Q: What if my shoes don’t fit or I’m not satisfied?
A: We offer a no-sweat 15-day comfort guarantee from the delivery date. If you’re not completely happy, you can return your unworn shoes for a refund or exchange.
Q: How do I initiate a return?
A: Contact our comfort concierges at [email protected] within 15 days of receiving your order, and they’ll guide you through the simple return process.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
Contact & Support
Q: How can I contact customer service?
A: Our comfort concierges are happy to help! Email us at [email protected] for any questions or assistance.
Q: Where is Heydude located?
A: Our headquarters is at 4510 Pheasant Ridge Road, Portland, US 97205. All orders ship from our Portland hub.
Ready to Step Into Effortless Comfort? Browse our collections for men, women, and kids today, and experience why our customers walk happy every day!
P.S. That “just arrived” feeling? Almost as good as the “just slipped on” feeling.